Cookie Privacy Preferences
We utilize essential cookies to ensure our website operates effectively and remains secure. Additionally, we'd like to request your permission to use optional cookies. These are intended to enhance your browsing experience by offering personalized content, displaying advertisements that are relevant to you, and helping us to further refine our website.
Choose "Accept all cookies" to agree to the use of both essential and optional cookies. Alternatively, select "Let me see" to customize your preferences.
Privacy Preference Centre
Our website utilizes cookies to enhance your browsing experience and to present you with content tailored to your preferences on this device and browser. Below, you will find detailed information about the function of cookies, enabling you to make informed choices about which cookies you wish to accept. Please note that disabling certain cookies might impact your user experience on our site. It's important to remember that cookie preferences need to be set individually for each device and browser you use. Clearing your browser's cache may also remove your cookie settings. You have the freedom to modify your cookie preferences at any point in the future.
For a comprehensive understanding of our use of cookies, please refer to our complete cookies policy.
These cookies are needed for the website to work and for us to fulfil our contractual obligations. This means they can't be switched off. They enable essential functionality such as security, accessibility and live chat support. They also help us to detect and prevent fraud. You can set your browser to block or alert you about these cookies, but it means some parts of the site won't work.
These cookies allow us to measure and improve the performance of our site. They help us to know how popular pages are, and to see how visitors move around the site. If you don't allow these cookies, we won't know when you've visited our site, and we won't be able to monitor its performance.
These cookies enable us to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we've added to our pages. If you don't allow these cookies, some or all of these services may not work properly.
These cookies collect information about your browsing habits to show you personalised adverts. They may be used to build a profile of your interests and show you relevant adverts on other sites. They don't store directly personal information, but are based on uniquely identifying your browser and internet device. If you don't allow these cookies, the adverts you see will be less relevant.
Returns Policy
Returns
Goods supplied under a firm order may not be returned without our prior written consent. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error, the item is damaged or defective or we have agreed a collection) as soon as possible once a return has been agreed.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
You will not have any right to cancel or return a purchase for the supply of any of the following goods:
To initiate a return, please email us at sales@visionplastics.co.uk. Or telephone us on 0161 480 4389 All returned goods should be sent to us at Unit 1 Bowness Works, Shawclough Road, Rossendale, Lancashire, BB4 9JR.
You are responsible for paying for all carriage costs for your returned item unless otherwise agreed by us. Carriage costs are non-refundable. If you receive a refund, the cost of any carriage will be deducted from your refund. You should consider using a trackable carriage service or purchasing carriage insurance for items of value.
Refunds and Exchanges
After we have received your valid return, we will contact you to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a cheque, or another remedy that we determine in good faith is appropriate in the circumstances.
Faulty or Damaged Goods
On receipt of your ordered goods it is your responsibility to check for any damage, defects or errors in your order. We require you to notify us within two working days of delivery should there be any damage, defects or errors in your order requiring a return, replacement or refund. Unless notice is given in this timescale you will be deemed to have accepted the goods and damages, defects or errors notified outside of this timescale may not be eligible for a refund or replacement.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.