Goods supplied under a firm order may not be returned without our prior written consent. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error, the item is damaged or defective or we have agreed a collection) as soon as possible once a return has been agreed.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
You will not have any right to cancel or return a purchase for the supply of any of the following goods:
To initiate a return, please email us firstname.lastname@example.org. Or telephone us on 0161 480 4389 All returned goods should be sent to us at Unit 1 Bowness Works, Shawclough Road, Rossendale, Lancashire, BB4 9JR.
You are responsible for paying for all carriage costs for your returned item unless otherwise agreed by us. Carriage costs are non-refundable. If you receive a refund, the cost of any carriage will be deducted from your refund. You should consider using a trackable carriage service or purchasing carriage insurance for items of value.
Refunds and Exchanges
After we have received your valid return, we will contact you to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a cheque, or another remedy that we determine in good faith is appropriate in the circumstances.
Faulty or Damaged Goods
On receipt of your ordered goods it is your responsibility to check for any damage, defects or errors in your order. We require you to notify us within two working days of delivery should there be any damage, defects or errors in your order requiring a return, replacement or refund. Unless notice is given in this timescale you will be deemed to have accepted the goods and damages, defects or errors notified outside of this timescale may not be eligible for a refund or replacement.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.